I purchased a pool at Watsons or Family Leisure in June 2010. My whole experiance was excellent.

My salesman was Billy. He walked me through every step that would take place and it did. Once my pool was installed I was ready to go swimming, so I thought. My liner was leaking so I called the service Department and explained my situation and they set me up an appointment for the end of the week. I thought to myself and said that is to long to wait for an appointment on a new pool that I have not even got in it yet. So I to speak to the store manager and was given Darrell Burton.

When I told him my problem, He said Miss Reed I will Have Someone out to your home today to drain your pool and schedule you for a liner change for tomorrow in the A.M. and buddy he did. I appreciated his professional attitude and for caring about my situation the way he did. I love my pool and look forward to doing business with you all in the future.

Thanks again.

Anglah Reed

First, let me say that I do not work for Watson's Family Leisure, and that we had a good salesman, no pressure, and everything was explained well.

We worked with Doug Miller at the Nashville location.

To be perfectly honest, the crew showed up exactly when they said they would, as I requested very early , first appointment, so I was a little suprised that they were there as early as they said they would be. They went right to work, and had it up and started filling the pool in a little over 2 hours.

There was a minor issue, and when I explained that to Jeremy in customer service ( not just a name of the counter area, but a place where you will actually get real customer service) he scheduled me for a service call, and they came right out, and took care of the problem, just as they said they would.

I was a little suprised, but not any more.

My wife and I attended a "pool school" on Saturday morning where the "Pool Guy" goes over everything that you need to do to keep your pool crystal clear, and ready to swim.

I really couldn't believe that everything worked out as smoothly as it did.

I went back buy and exchanged a couple of items, all without any hassel.

Watson's Family Leisure gets my vote.

I hope that customers will read this is they have any hesitation in purchasing a product from this company.

I want to let you know that I have never been more impressed with any store in my life as this one.

The customer service is 100% plus. Noah in customer relations has gone out of his way to special order a item. I had already paid for this item and I received a email the next day apoligizing that the item was not available and that he credited my payment. I responded asking him if they were getting any more in and he did not think they would. I proceeded to let him know that I had been looking for this item for over a year and this was the only place I had found it.
I also told him how dissapointed I was because I so exited and really really wanted one.
He emailed me the same day and said he would try and locate it for me. I know they have to order a more than one because they are only sold in quantity. I offered to pay for the other ones.

He contacted me the next day and informed me they had found one it was on its way and that it would be mailed out asap and they would bill me then.
I am amazed that noah and this company responed to my first email much less to have gone to such great lenghts, any other company would be sorry and not care if I ever came back again.

I can go on and on but I wont.
I want to thank NOAH for such excellent customer service. I am truly amazed!*!*!*!*!*!*!*!

THANK YOU NOAH.

Kimberly-

Matt,

Just wanted to let you know that we love, love love the patio furniture. The color could not be more perfect! Also please let Jeff know that I appreciate so much all the hard work to get it delivered to us Saturday.

I will let anyone I know of looking for patio furniture to call you.