Nationwide Shipping & Handling - Online Orders
Note - If you live within 125 miles of a Family Leisure location, contact
them directly for local delivery, assembly and professional installation options.
Curbside Delivery (Free)* - This spa will be delivered to
the nearest street side location. It will be lowered to ground level and the customer will be responsible
to complete the delivery to the backyard or final destination. The trucking company will call to schedule
a delivery appointment and someone will need to be home to sign for the delivery. Product should be
inspected while the driver is present to ensure that the spa has been delivered free of damage. If the
spa has been damaged, do not sign for it - call Family Leisure for us to assist in deciding if the spa
should be refused or if there is a small minor blemish and you wish to still take delivery.
Threshold Delivery (Free)* - This shipping option includes
delivery to the first accessible area (garage, carport, front step, back patio, etc.). Delivery equipment
includes a lift gate equipped truck, pallet jack, and hand truck. Because of the lift gate restrictions on
straight trucks, the weight of each pallet cannot exceed 1,500 pounds. This option does not include
uncrating, unpacking, de-skidding, placement, debris removal, or set-up services. See "White Glove
Delivery" for this service.
White Glove Home Delivery ($199)** - This is our premier level
shipping option. It includes delivery, unpacking, full assembly, final placement, and debris removal to an
off-site receptacle. A two person team will professionally assemble all products and a signature will be
required upon completion and your 100% satisfaction.
PLEASE NOTE: For Hot Tubs - Threshold and White Glove Delivery are currently only available
in select locations. Please call 877-775-3478 for availability and pricing.
*Shipping to Hawaii, Alaska, Puerto Rico and certain rural areas
are not eligible for free shipping and would require additional charges (if shipping was available to that
area). You will be contacted prior to shipment if such a case were to occur.
**Please contact us for options on White Glove Delivery and
Professional Installation of Swing Sets, Swimming Pools, Hot Tubs, Saunas, Trampolines, Basketball Goals,
and Outdoor Room Products. These products are not eligible for the standard White Glove Delivery Service.
In order to purchase Perma Salt Chemicals online, please provide your email address and zip
code and a virtual checkout terminal will automatically be sent to your email. The email will
contain a link with your pricing and you will be able to checkout online. Thank you.
If you have any questions about this ordering process, feel free to call us at (877) 775-3478.